Welcome to www.luckyhome.pk. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By using this website, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy.
2. Eligibility
To use our website and services, you must be at least 18 years old or have the legal capacity to form a binding contract in your jurisdiction. By using our website, you represent and warrant that you meet these eligibility requirements.
3. Account Registration
To make a purchase or access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.
4. Orders and Payments
- Product Availability: All products and services are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel orders at our sole discretion.
- Pricing: Prices for products are subject to change without notice. We strive to provide accurate pricing information, but errors may occur. If an error in pricing is discovered after you have placed an order, we will contact you to resolve the issue.
- Payment: You agree to provide accurate and complete payment information when making a purchase. We accept various payment methods, which will be listed on our website. Payment must be received before your order is processed.
5. Return & Shipping Policy
At Lucky Home, we strive to provide quality products and seamless service. Please read our return and shipping policy carefully before placing an order.
Return Policy:
- Returns for Defective Items Only – We accept returns only for defective or damaged items. Returns due to price differences on other websites will not be accepted.
- Return Window – If you receive a defective item, you must request a return within 3 days of delivery.
- Deduction of Delivery Charges – In case of a return, the refund amount will be processed after deducting the original delivery charges.
Order & Payment Terms:
- Advance Payment for High-Value Orders – Orders above Rs 20,000 require a 10% advance payment before processing.
- Make-to-Order Policy – Custom or made-to-order items require a 50% advance payment and cannot be canceled for any reason once confirmed by the customer.
By placing an order, you agree to our return and shipping policy. If you have any questions, feel free to contact us.
6. Returns and Refunds
- Return Policy: Our return policy is detailed on our website and may vary based on the product or promotion. You agree to review our return policy before making a purchase.
- Refunds: If eligible, refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.